Website Terms of Service
Effective Date: May 16, 2024
Welcome to Curb Appeal Exterior. These Terms of Service (“Terms”) govern your use of our website https://curbappealexterior.com/ (the “Site”) and the services we offer, including Residential Roof Replacement, Commercial Roof Replacement, Residential & Commercial Gutter Replacement, James Hardie Siding, Vinyl Siding, Commercial Siding, Residential Window & Door Replacement, and Residential Garage Door Replacement (collectively, the “Services”). By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site or Services.
1. Acceptance of Terms
By accessing or using the Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other applicable policies or guidelines.
2. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page. You are advised to review these Terms periodically for any changes. Changes to these Terms are effective when they are posted on this page.
3. Use of Our Site and Services
Eligibility
You must be at least 18 years old to use our Site and Services. By using the Site and Services, you represent and warrant that you meet this age requirement.
User Accounts
To access certain features of the Site or Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account password and for any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account.
Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Copying, distributing, or disclosing any part of the Site in any medium.
- Using any automated system to access the Site.Attempting to interfere with or compromise the system integrity or security or decipher any transmissions to or from the servers running the Site.
- Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure.
- Uploading invalid data, viruses, worms, or other software agents through the Site.
- Collecting or harvesting any personally identifiable information from the Site.
- Using the Site for any commercial solicitation purposes.
- Impersonating another person or otherwise misrepresenting your affiliation with a person or entity.
- Violating any applicable laws or regulations.
4. Services
Service Descriptions
We strive to ensure that our Services are described as accurately as possible on our Site. However, we do not warrant that the descriptions are complete, current, or error-free. If you have any questions regarding our Services, please contact us.
Service Availability
We reserve the right to modify or discontinue our Services at any time without prior notice. We will not be liable to you or any third party should we exercise this right.
Quotes and Estimates
Any quotes or estimates provided by Curb Appeal Exteriors are based on the information available at the time and are subject to change upon further inspection or analysis.
5. Payments and Billing
Payment Terms
By placing an order for our Services, you agree to pay the specified amount. We accept various payment methods, and you agree to provide accurate and complete payment information.
Billing
You will receive an invoice for Services rendered. Payment is due upon receipt of the invoice unless otherwise agreed upon in writing. Late payments may be subject to additional fees and interest charges.
6. Cancellation and Refunds
Cancellation
If you need to cancel a scheduled Service, please contact us as soon as possible. Cancellations may be subject to fees depending on the timing and circumstances of the cancellation.
Refunds
Refunds for Services will be considered on a case-by-case basis. If you are not satisfied with our Services, please contact us to discuss potential remedies.
7. Intellectual Property
Ownership
The Site and its original content, features, and functionality are and will remain the exclusive property of Curb Appeal Exteriors and its licensors.
License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site and Services for your personal, non-commercial use.
8. Limitation of Liability
To the fullest extent permitted by law, Curb Appeal Exteriors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Site or Services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Site; or (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Site by any third party.
9. Indemnification
You agree to defend, indemnify, and hold harmless Curb Appeal Exteriors and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees) arising from (a) your use of and access to the Site and Services; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any right of privacy or intellectual property; or (d) any claim that your use of the Site caused damage to a third party.
10. Governing Law
These Terms shall be governed and construed in accordance with the laws of the state in which Curb Appeal Exteriors operates, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within that state.
11. Contact Us
If you have any questions about these Terms, please contact us at:
Curb Appeal Exterior
3918 Prosperity Avenue
Suite 201
Fairfax, VA 22031
By using the Site or Services, you signify your acceptance of these Terms. If you do not agree to these Terms, please do not use our Site or Services.
Website Privacy Policy
Effective Date: May 16, 2024
Curb Appeal Exterior (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://curbappealexterior.com/ (the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register on the Site, place an order, or when you choose to participate in various activities related to the Site (such as online chat and message boards).
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.
Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
2. Use of Your Information
We use the information we collect in the following ways:
- To facilitate account creation and logon processes.
- To send you marketing and promotional communications.
- To send administrative information to you, such as information about our services and changes to our terms, conditions, and policies.
- To fulfill and manage your orders, payments, returns, and exchanges made through the Site.
- To post testimonials with your consent.
- To deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
- To monitor and analyze usage and trends to improve your experience with the Site.
- To notify you of updates to the Site.
- To request feedback and contact you about your use of the Site.
- To resolve disputes and troubleshoot problems.
- To respond to product and customer service requests.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers
We do NOT share or sell personal information with third parties without your written consent, except when legally required to do so.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Text Message Opt-Out
If you are receiving text messages from us and wish to stop receiving them, simply respond with either “STOP” or “UNSUBSCRIBE” to the number from which you received the message. Once we receive your message, you will no longer receive further text messages from us.
4. Tracking Technologies
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.
Internet-Based Advertising
Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
7. GDPR Privacy Rights
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Curb Appeal Exteriors aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:
- The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
8. CCPA Privacy Rights
If you are a resident of California, you are entitled to certain rights under the California Consumer Privacy Act (CCPA). These rights include:
- The right to know: You have the right to request that we disclose certain information to you about our collection and use of your personal data over the past 12 months.
- The right to delete: You have the right to request that we delete any of your personal data that we collected from you and retained, subject to certain exceptions.
- The right to opt-out: You have the right to opt-out of the sale of your personal data. We do not sell personal data.
- The right to non-discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.
To exercise the above rights under GDPR or CCPA, please contact us at:
Curb Appeal Exterior
3918 Prosperity Avenue
Suite 201
Fairfax, VA 22031
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Curb Appeal Exterior
3918 Prosperity Avenue
Suite 201
Fairfax, VA 22031
Text Message and Electronic Mail Opt-In Policy
Thank you for choosing Curb Appeal Exterior. We provide a comprehensive range of services, including Residential and Commercial Roof Replacement, Gutter Replacement, and James Hardie or Vinyl Siding installations. At Curb Appeal Exterior, we prioritize clear communication and respect your privacy.
By opting in to our text messaging and email program, you agree to receive SMS/MMS messages, phone calls, and emails from us with updates related to your projects, appointments, billing information, promotions, and other relevant information.
Opt-In Text Message and Electronic Mail Consent
By providing your phone number and/or email address through our website, during consultations, or by written consent, you are granting permission to receive communications from Curb Appeal Exterior. These may include project updates, appointment reminders, account notifications, and occasional promotions.
Frequency of Messages
The frequency of messages will vary based on your project status and communication needs. We aim to limit communications to those that are essential and beneficial to you.
No communications will be sent during the hours of 9 P.M. and 8 A.M. of your respective time zone.
Carrier Disclaimer
Message, data, and voice rates may apply. Carriers are not responsible for any delayed or undelivered messages.
Opting Out
You may opt out of receiving messages at any time by replying with STOP or END to any message you receive from us. Once you opt out, you will no longer receive text messages or emails from us, but you will still be able to communicate with us via phone or email.
Upon opting out, all future text messages and/or emails from Curb Appeal Exterior will be discontinued.
Privacy and Security
We value your privacy. Your phone number and email address will never be shared or sold to third parties. Your personal information will only be used for communications directly related to your interactions with Curb Appeal Exterior, in compliance with our Privacy Policy.
Help
If you need assistance, reply HELP to any message or contact us directly at: Phone: 703-991-7020 or Email: info@curbappealexterior.com